FAQ

Who do I contact if I have any issues or questions?

You can contact customer service team at (973) 798-9145 or email us at support@impressservice.com

Do I have to be home while you clean?

You do not have to be home as long as your cleaner has proper directions for entering and exiting your home.

How do I schedule a cleaning?

Simply click on the https://www.impressservice.com/job-details on the top of this website and complete the form. It shouldn't take more than 60 seconds.

Do you provide Cleaning Supplies?

We bring all required products to give your home a great clean. If you'd like us to use a specific product, please let us know and leave it out for the cleaner to use.

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle.

What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home.

Do I need to do anything before you arrive?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning up dust.

What will it cost to have my home cleaned?

The cost will depend on how large your home is and the amount of cleaning required.

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Do you offer house cleaning gift certificates?

Yes. You can purchase a cleaning gift certificate for just about any occasion.

Is tip included?

Tipping is not mandatory or required in any way, but you have the option of doing so if you feel that you've received exceptional service.

What method of payment do you accept?

We accept all major credit cards. We no longer take cash or personal checks. Our online payments are processed by Stripe and though a fully secure 256 bit SSL protocol.